Is The Cookie Subscription Prescription part of The Cookie Countess?
Yes, we are owned and operated by the same great people who run The Cookie Countess. Our websites are separate, and if you have an account at TheCookieCountess.com you need a separate account for this site.
Royalty Rewards: If you are a Cookie Countess Royalty Rewards member, you will receive 115 points every billing cycle! Be sure to sign up for your subscription account using the same email address you used for Royalty Reward. You cannot use Royalty Rewards towards this subscription.
Shipping Dates (When Do I Get My Box?)
We ship Cookie Subscription Prescription boxes between the 1st and 12th of each month. Holidays will occasionally delay us by a day or two.
All new subscriptions ordered placed before the 14th of the month will receive the following month's box. Refer to our chart to find out what box you will be getting:
How Do I Edit or Cancel My Subscription?
If you wish to edit or cancel your subscription, you can do so from your account portal (click here for directions). We ask that you cancel your account before the cut off date of the 14th of the month. If you're having trouble canceling your subscription, please contact us.
What are the Terms and Conditions?
We're glad you asked! The terms and conditions for all subscriptions can be found here:
If you have purchased a subscription you box will be delivered automatically each month. These are the terms and conditions you agree to by purchases a subscription from us.
We require accounts to help make ordering easier for you! Please note: This site is separate from TheCookieCountess.com, if you have an account there you will still need to make a new account for The Cookie Subscription Prescription.
If you wish to earn The Cookie Countess Royalty Rewards points you must signup with the same email you used for your account at TheCookieCountess.com
Your payment method on record will be billed on the 1st of each month. Sorry, we cannot bill on any other date or make special concessions.
If your credit card changes or expires, please log in to your account and change your payment information to avoid failed payments and shipping delays.
All Month-to-Month subscriptions will be automatically renewed until canceled.
Holds and Skipping Boxes
Communication from The Cookie Subscription Prescription
Cancellations and End of Subscriptions
If you wish to cancel your membership, we must receive you cancellation by the 14th of the month. You may cancel your subscription via the Subscription Manager.
If you are having trouble canceling your subscription please contact us.
If you do not cancel your subscription, we will automatically renew your subscription month-to-month at the same price.
Do not cancel by canceling your recurring payments with PayPal; this will not cancel your subscription with us.
Returns for subscriptions: We do not allow subscription box returns. All sales are final. If your box arrives damaged please notify us within 7 days of receipt and we will make arrangements to get a new box. If that month’s box is no longer available we will refund the costs of the box.