Editing or Canceling Accounts

Cancelling a Subscription

If you are on a month-to-month plan, your card will automatically be re-billed on the 1st of every month.

In order to cancel your subscription, you will first need to log in to your account and click "Click here to manage my subscription". Click the Subscriptions tab on the left, then select the subscription you would like to edit, change or cancel. You would use this if you would like to no longer receive The Cookie Subscription Prescription.

We ask that you cancel before the 14th of the month.

If you cannot access your account, visit the Login page and click "Forgot My Password" to change password.

If you need assistance with canceling or changing your subscription, please contact us.

 

Change Shipping Address

If you do not change your shipping address before the 14th of the month, your next package may arrive at your old shipping address. Please contact us for last minute changes!

In order to change your shipping address, you will first need to log in to your account and click "Click here to manage my subscription". Click on the "Shipping Addresses" tab. Then you will be able to select the address you would like to edit or change. 

 

Updating Billing Information

In the "Payment Methods" tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the cardholder's place of residence or the email address on file.

About the box:

What comes in the box?

Every month you will get:

2 original cookie stencils, designed just for the box!

1 original cookie cutter, designed just for the box!

1 special cookie decorating gift. In the past, the extras have included: original gourmet sprinkle mixes, samples of new decorating products just hitting the market, cookie packaging kits included bags and original ribbon, organizing tools, and so much more!

1 booklet explaining the items in the box

1 coupon for an exclusive discount at The Cookie Countess online store.

Is this part of The Cookie Countess?

Yes! We are owned and operated by the same great people who run The Cookie Countess. Our websites are separate, and if you have an account at TheCookieCountess.com you need a separate account for this site.

Can I get Royalty Rewards points for subscribing?

If you are a Cookie Countess Royalty Rewards member, you will receive 115 points every billing cycle! Be sure to sign up for your subscription account using the same email address you used for Royalty Reward. You cannot use Royalty Rewards towards this subscription.

How do I edit or cancel my subscription?

If you wish to edit or cancel your subscription, you can do so from your account portal. We ask that you cancel your account before the cut off date of the 14th of the month. If you're having trouble canceling your subscription, please contact us at support@thecookiecountess.com. Do not cancel by canceling your recurring payments with PayPal; this will not cancel your subscription with us.

Billing & Payments

Billing Dates

Your payment method on record will be billed on the 1st of each month. Sorry, we cannot bill on any other date or make special concessions. All Month-to-Month subscriptions will be automatically renewed until canceled. If your credit card changes or expires, please log in to your account and change your payment information to avoid failed payments and shipping delays.

Holds & Skipping Boxes

Sorry, we cannot place any subscription boxes on hold or skip box deliveries.

Returns

We do not allow subscription box returns. All sales are final. If your box arrives damaged please notify us within 7 days of receipt and we will make arrangements to get a new box. If that month’s box is no longer available we will refund the costs of the box.

Shipping

When will I get my box?

We ship Cookie Subscription Prescription boxes between the 1st and 7th of each month. Holidays will occasionally delay us by a day or two. All new subscriptions ordered will receive the following month's box.

How will this be delivered? Can I get a rush order?

Our boxes are delivered using USPS First Class Mail, sorry, we cannot accept rush shipment requests for this boxes. You will receive a shipping confirmation email with tracking information when you box leaves our warehouse.

My box says its delivered, but I can't find it!

Don't panic! :) We will help you! If your package is marked as delivered by the carrier (USPS, UPS, FedEx, etc) but you cannot find it, please check around your home, your garage and in some cases, the carrier will leave it with a neighbor. Please give it one extra day after marked as delivered, as we have noticed many carriers mark packages delivered a day early. First, please contact the carrier directly with your tracking number. Then, contact us if the package is not located and we will right the situation.

My box arrived damaged

First, please accept our apology! While we make every effort to carefully package and ship each box, sometimes things can go wrong in transit. If you package arrives damaged, please contact us at support@thecookiecountess.com.